Refund and Returns Policy

Effective Date: October 12, 2025
Website: https://ansenappliance.com
Company: AnSen Appliance

1. Overview

At AnSen Appliance, we strive to provide high-quality products and reliable services. This Refund and Return Policy outlines the conditions under which refunds, returns, and exchanges may be accepted.

By purchasing products or services from ansenappliance.com, you agree to the terms described below.

2. Product Returns (Appliances & Parts)

Eligibility for Returns

Products may be eligible for return if:

  • The return request is made within 14 days of delivery

  • The item is unused and in original condition

  • The item is returned in the original packaging

  • All accessories, manuals, and components are included

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items may not be returned:

  • Installed appliances

  • Used appliances

  • Special order products

  • Clearance or final sale items

  • Products damaged due to misuse or improper installation

Return Process

To request a return, please contact us with:

  • Your order number

  • Product details

  • Reason for return

  • Photos if the product is damaged or defective

Once approved, we will provide instructions for returning the item.

Customers may be responsible for return shipping costs unless the item was defective or incorrectly shipped.

Refund Processing

After we receive and inspect the returned product:

  • Approved refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days

Shipping fees may not be refundable.

3. Damaged or Defective Products

If a product arrives damaged or defective:

Please notify us within 48 hours of delivery.

We may request:

  • Photos of the damage

  • Packaging photos

  • Order details

Depending on the situation, we may offer:

  • Replacement

  • Repair

  • Refund

4. Service Fees (Repairs & Installations)

Diagnostic / Service Call Fees

Service call or diagnostic fees are non-refundable once the technician has visited the location or performed diagnostics.

These fees cover technician travel time, inspection, and professional evaluation.

Repair Services

If a repair service has been performed:

  • Labor charges are non-refundable once work has been completed

  • Parts installed during repair may be covered by manufacturer warranty

If a repair issue persists within the warranty period, we will review the case and may provide follow-up service.

Appointment Cancellation

Customers may cancel a service appointment by notifying us at least 24 hours before the scheduled appointment.

Late cancellations or missed appointments may be subject to a cancellation fee.

5. Manufacturer Warranty

Many appliances and parts are covered by manufacturer warranties.

Warranty claims may require:

  • Contacting the manufacturer directly

  • Providing proof of purchase

AnSen Appliance may assist customers with warranty guidance but does not control manufacturer warranty decisions.

6. Refund Exceptions

Refunds may be denied if:

  • The product has been used or installed

  • The product is returned damaged due to customer handling

  • The return request is made after the return window

  • Required components or packaging are missing

7. Policy Updates

AnSen Appliance reserves the right to update or modify this Refund and Return Policy at any time.

Changes will take effect immediately upon posting on the website.

8. Contact Us

If you have questions regarding returns or refunds, please contact:

AnSen Appliance
Website: https://ansenappliance.com
Email: service@ansenappliance.com
Phone: +1-416-278-8668